Questions & answers

Ask anything. Get real answers.

Answers from operators on their listings, the CoShelters team's FAQ library, and open questions from the community.

Open questions

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No open questions. Ask the first one (+10 pts).

Answered on listings

Questions asked on property pages appear here once the operator answers.

FAQ library

Community

What are clubs?

Clubs are groups for a city, campus, profession or interest. Members post updates, organise meetups and help newcomers settle in.

How does roommate matching work?

Create a roommate profile with your budget, move-in date and lifestyle (food, sleep, smoking, cleanliness, work style). We rank people by compatibility and budget overlap; you can chat before sharing numbers.

Owners

Is listing free?

Yes. Every owner can list a property for free. Paid plans add more listings, featured placement, a verified badge and analytics.

How are listings reviewed?

New listings are checked by our moderation team, usually within a few hours. For a Verified badge we do a physical or live video verification.

How do I receive leads?

Leads arrive in your Leads CRM with WhatsApp, SMS and email alerts. You can chat in-app, log calls, schedule visits and export to CSV.

Can aggregators and developers list?

Yes. Choose "Aggregator" or "Developer" when you sign up to get a brand page, multi-property management and enterprise plans.

My brand already appears on CoShelters — how do I take control?

Open your brand page and click "Claim this profile". We verify your work email and documents, then hand over full control including listings and leads.

Payments

Which payment methods are supported?

Plans and promotions are paid securely via Razorpay — UPI, cards, net banking and wallets. A GST receipt is generated automatically.

Can I get a refund on a plan?

Plans can be cancelled anytime and remain active until the end of the billing period. Write to support for billing errors.

Safety

How do I report a fake listing or unsafe behaviour?

Use "Report" on any listing, post or profile, or raise a Safety ticket from Support. Safety and deposit tickets are automatically marked high priority.

Tenants

Is CoShelters free for tenants?

Yes. Searching, saving, comparing, enquiring, chatting with operators, booking visits and all community features are free for residents. We never charge brokerage.

What does the Trust Score mean?

It is a 0–100 score combining physical/video verification, listing completeness, resident ratings, operator verification and how recently availability was confirmed. Higher is better.

How do I book a visit?

Open the listing, choose "Book a visit", pick a time and whether you want an in-person or live video tour. The operator confirms in the app and you get a WhatsApp/email reminder.

Should I pay a token amount online?

Only pay after you have visited (or video-toured) the property and only to the operator's official account. Never pay "holding" amounts to unknown UPI IDs. Report anything suspicious from the listing page.

How do saved-search alerts work?

Run a search with your filters and tap "Save & get alerts". Choose instant, daily or weekly — we notify you on WhatsApp and email when a new matching listing goes live.